Frequently Asked Questions
Find answers to common questions about Google Store products, shipping, and services.
What is the status of my order?
You can check your order status by visiting the 'Orders' page in your Google Store account. Once your item ships, you will receive a confirmation email with a tracking number.
What is your return policy?
Most items can be returned within 15 calendar days of delivery. For Nest thermostats and some other specific devices, the window is 30 days. Items must be in their original condition and packaging.
Do you offer international shipping?
The Google Store currently only ships to addresses within the same country or region where the order was placed. Please ensure you are browsing the store specific to your delivery location.
What payment methods are accepted?
We accept major credit and debit cards including Visa, Mastercard, and American Express. You may also use Google Pay or apply for Google Store Financing on eligible purchases.
How does the device warranty work?
Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use. Warranty periods vary by device and region.
Can I cancel my order after it has been placed?
You can cancel your order within a very short window after placement. Once the status changes to 'Prepared for shipment' or 'Shipped,' the order can no longer be canceled, and a return must be initiated upon delivery.